Rent Collection · Seattle
Rent Collection in Seattle
Enjoy peace of mind knowing your earnings hit your bank account on time, every month, with full reporting transparency.
Overview
What our rent collection service delivers
Our Process
How we handle rent collection
- 1
Online portal activation
Tenants get an invitation to set up their online portal as soon as their lease is signed — accessible via the web or our mobile app for iPhone and Android. During setup they can add payment methods, enable auto-pay, and (optionally) sign up for flex rent payments that let them pay throughout the month while the property still receives full rent on the 1st. The platform accepts ACH, debit, and credit cards.
- 2
Recurring charges
Recurring charges for rent, utilities, and any other monthly obligations post automatically each month. Tenants get advance notice of upcoming charges and a receipt every time a payment is made. They can change payment methods or toggle auto-pay in real time, without ever having to call our office.
- 3
Rent due dates
Unless otherwise specified in the lease, rent is due on the 1st of the month and delinquent thereafter. Our lease agreement gives tenants a grace window through the 5th before late charges apply — rent paid between the 1st and the 5th is technically late but isn't penalized, which gives reasonable tenants a small bit of breathing room without softening enforcement.
- 4
Funds settlement
Depending on payment method and the tenant's bank, funds settle in our trust account within 3–5 business days. That window also surfaces any payment failures (insufficient funds, expired cards) so our team can follow up directly with the tenant before the issue cascades.
- 5
Owner disbursements
For single-family and small multifamily properties, owner disbursements go out between the 10th and 15th of each month, then settle in your account 3–5 business days later. For larger multifamily properties — where we're also paying mortgages, taxes, insurance, and utilities — a second batch goes out on or before the 25th to ensure every bill is paid before owner funds are released. If you need rent in your account by a specific date, let us know in advance and we'll work to make it happen.
Examples
See it in action
Why us
What makes our rent collection different
- 100% tenant online portal adoption — 89% of all rent payments collected through the portal
- Real-time owner dashboard — see rent payments come in and bills go out the moment they happen, no end-of-month surprises
- Monthly owner statements include attachments for every expense, packaged for easy hand-off to your tax preparer at year-end
- Refinancing or buying another property? Your dashboard has every report a lender will ask for, downloadable as PDF, Excel, or CSV
- Custom report formats and email delivery cadences for investors, syndicators, or anyone preparing shareholder reporting — no extra charge
FAQ
Common questions
- I have tenants who prefer to pay by check — is that still possible?
- Absolutely. Online payments are for convenience, but tenants who prefer to pay in office or by mail can do so via check, cashier's check, or money order. We have a secure rent dropbox for after-hours drop-offs as well. We don't accept cash, and we don't process card payments in office.
- How often will I receive owner statements, and when should I expect them?
- You'll receive a full monthly owner statement between the 1st and the 5th of the following month — that timing ensures every transaction is recorded properly before the statement is generated. You'll get an email notification when your packet is ready, available for immediate download and review.
- What are your reserve requirements? Do I need to pay them upfront?
- Our rule of thumb is $500 per door — $500 for a single-family property, $1,000 for a duplex, and so on. The reserve serves two purposes: it lets us pay vendors and bills on time, and it lets us release your owner disbursement on the 10th–15th without waiting on every final bill. No upfront contribution is needed — we withhold the reserve from your first payment and replenish it from each rental cycle as it gets used. We're flexible on the exact amount; if your situation calls for more or less, just ask.
- What do you do if a tenant pays late?
- It happens occasionally. We require tenants to give us as much notice as possible if they expect to be late, which lets us set up payment arrangements and follow up appropriately. We handle the entire collection process — calls, formal notices, payment plans — so owners aren't the ones chasing rent. As a precaution, we suggest setting aside a month or two of rent reserves on your end for properties carrying a mortgage; the long-term defense, though, is a thorough tenant screening process upfront.
- What standard reports come with my owner packet?
- Each monthly packet includes Delinquency, Rent Roll, Income Statement, and Income Statement (12-month). The same reports are available on demand through your owner dashboard, downloadable as PDF, Excel, or CSV. Need a specific custom report or format on a recurring schedule? Just ask — we'll set it up for you at no extra cost.
Related Services
What else we handle for Seattle owners
Marketing
If your home is currently vacant, time is of the essence. Our marketing experts work quickly to find qualified renters and start showings.
Learn more →Tenant Screening
Every application we receive undergoes rigorous screening. Background, credit, employment, and rental history — all verified.
Learn more →Maintenance
Partner with us and enjoy 24/7 maintenance coordination through a vetted vendor network. Your home is in good hands.
Learn more →Inspections
Every property in our portfolio receives ongoing inspection visits — move-in, move-out, and periodic condition reports.
Learn more →Compliance
Stay compliant with fair housing, lease law, and state regulations. We keep your property in line so nothing slips through.
Learn more →Ready to talk rent collection?
Tell us about your property — we'll walk you through how we'd handle it in Seattle.