Resources
Everything you need to know.
For Tenants
Common Questions
How do I pay rent? +
Through the Tenant Portal — bank transfer, debit, or credit card. You can also set up auto-pay, or mail a payment to our office.
When is rent due? +
Rent is due on the 1st of each month and is considered late shortly after — check your lease for the exact grace period and late-fee schedule. Setting up auto-pay in the portal is the easiest way to never miss it.
How do I submit a maintenance request? +
Use the Tenant Portal, with a description and photos. For after-hours emergencies (no heat, water leak, lockout), call our maintenance line.
Can I have a pet? +
Pet policies vary by property. Check the listing or your lease, and review our pet addendum requirements — approval is required before bringing home any pet.
Does paying rent build my credit? +
Yes — through our Resident Benefits Package, we report your on-time rent to all three credit bureaus, so your biggest monthly bill actually helps build your credit. See our Resident Benefits page for the full rundown.
Can I move in without a big security deposit? +
On participating homes, yes — we offer a deposit-free move-in option through Obligo, so you keep your cash instead of tying up a large deposit. See our Renting Made Easier page.
Can I split my rent into two payments? +
On participating homes, Flex lets you split your monthly rent into two payments timed to your paydays — while we still receive it in full on the 1st. It's an optional paid service; see Renting Made Easier.
For Owners
Common Questions
How are you compensated? +
A management fee is charged as a percentage of rent collected, plus a marketing fee on new tenancies. Specifics depend on the property.
When are owner distributions paid? +
Distributions are sent via ACH between the 10th and 15th of each month after rent is collected and reconciled.
How do you screen tenants? +
Background, credit, employment verification, and rental history are reviewed against documented fair-housing criteria.
Can I see my property's performance? +
Yes — the Owner Portal shows real-time reports, work orders, and reporting any time, day or night. You will also receive monthly Owner statements which include copies of all documentation.
Do you offer residents any benefits or perks? +
Yes — a Resident Benefits Package (rewards, credit building, identity protection, air-filter delivery, pest control) plus flexible-rent (Flex) and deposit-free (Obligo) options. Together they reduce turnover, improve on-time rent, and speed up leasing — at no cost to you.
Do you require a large security deposit? +
We can offer a deposit-free move-in option through Obligo that keeps your protection up to the deposit amount while removing a cost barrier for strong applicants — which often leases your home faster.